Dutch international operating payment service provider is looking for smart solutions to increase the efficiency of the onboarding process.

A Dutch payment service provider has been making online and mobile payments easy for consumers for over 15 years. The company offers e-commerce payment solutions and conversion increasing tools for a wide range of modern and commonly used national and international payment methods. Today online and mobile payment service has become an essential service for global e-commerce. In order to help the consumer to accept, manage, and stimulate online payments in a quick, safe and easy manner, innovative e-commerce payment solutions and conversion increasing tools are needed. The company has to comply with all relevant (inter) national regulation regarding the registration procedure and customer services. Due to this, the current onboarding workflow is very time consuming, which is what the company would like to improve. The company is looking for ways to reduce the workload in the onboarding process, to make the onboard faster, accurate and fluently. Potential solutions from different areas are welcome, such as: i. smart tooling, ii. workflow software and iii. big data analytics. The company is looking for smart solutions to increase the efficiency of the onboarding process. The envisioned solutions can be technical or procedural. Cooperation with partners would be in the frame of a research cooperation agreement or a technical cooperation agreement. In order to fulfil this need the company is looking for effective and creative solutions. The cooperation is aware of the fact that they are only able to solve this problem by working together. In collaboration the company would like to purchase a broad variety of ideas, methods and technologies. This technology request is an innovation challenge and is published on an open innovation platform until the 25th of November 2018. If an organisation does express interest in cooperation with this firm before that date, it will be guided towards this open innovation platform on which one can get in touch via a chat function with the company. Mind that posts on this platform are not confidential. Beside open discussions on the platform, sharing of confidential information will be made possible on demand. After that, the firm will select the SMEs with whom they would like to cooperate in the development of a solution. Once the challenge is closed, EOIs for this technology request will be treated in the traditional way.