Summary:
A Turkish start-up founded in 2016, has developed a customer experience management and survey platform online tool, which can be used in any sector. As a cloud platform, the software is easy to install and to use. The company is looking for a long-term partner under a commercial agency contract, who is able to sell, install and provide first level support for its software.
Description:
The company, situated in Turkey, was founded in 2016 in order to provide innovative ideas and digital solutions to its business partners.
With its first customers, the company discovered many problems concerning the customer experience and feedback management process: Capturing more feedback from customers, analyzing metrics that matter, resolving issues faster and increasing sales across all touch-points etc. Therefore, in 2016, the company started the development of a cloud-based software to manage all these items. Today this realtime feedback and data collection product is used by around 200 corporates from different sectors.
With surveys and interactive flows questions can be asked to understand customers, partners and employees better. With reporting dashboards data can be turned into insights and trends can be identified.
With this tool, it is easy to get feedback from customers and it is known that what customers think about users. By using this system users will know about any issue and can take the necessary actions immediately.
This is a platform for receiving customer feedback and managing customer experiences. Corporations can get feedback from their own target audience about a product or service with this platform. Corporations can touch their customers with different access channels like QR code, URL Link, Tablet, Kiosk, Smiley Box, Mail, SMS, Web Widget and mobile applications. They authorized employees and can instantly see the notifications and detect customer dissatisfaction. They can take the necessary actions immediately on any issue and take future decisions with reporting and statistical analysis features.
Mainly hospitals, dental clinics, hotels, restaurants, cafes, schools, special education institutions, associations, universities, markets, banks, private institutions, travel companies and any organization who wants to learn the thoughts of the target audience can use the platform.
It is a cloud and web based (Software as a Service, SAAS) product. This type of software runs on central servers and is offered to all users from there. This allows Corporations to use the software without the hassle of server maintenance, backup, update and security.
The prices are very reasonable. Corporations can buy a monthly or yearly subscription. The subscription fee depends on how intense and users run the system. In this way, they only pay for the amount they use.
The company is looking for a commercial agent to build up sales and to provide first level support. The agent is likely to be an IT reseller, working with a portfolio of commercial organisations and public institutions, where customer feedback is a benefit. The Turkish company will provide support for the first six months of the agreement, including joint sales work, support and training.
Type (e.g. company, R&D institution…), field of industry and Role of Partner Sought:
The company is looking for a partner to take over sales activities, the software implementation process with the customer and the first level support.
After 6 months of common activities (sales, implementation, training) the partner should be able to act independently in the market.
Then the support will be limited to big projects, second level support and training of new employees.
The targeted agents may be from private, academic and governmental sectors who are interested in obtaining and selling an online feedback tool.
The agent should be interested to represent the company's services and solutions on the business market, on the basis of a long term and stable cooperation.
As a reseller, the partner can use the software with their own clients or sell subscription-based license directly to the company / organization to use independently.
The commercial partner may take over the representation of all products of the company as a local business partner. The commercial partner shall initiate sales transactions and entertain business relations with the prospective customers and develop them systematically.
The company is looking for a partner to take over sales activities and the first level support. The commercial partner can represent all of the company's products as a local business partner. The commercial partner initiates sales transactions and maintains business relationships with potential customers. As a reseller, the partner can use the software with their own customers or sell subscription licenses directly to them for independent use.
Stage of Development:
Already on the market
IPR Status:
Copyright
External code:
BOTR20210215001
